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Regular Home Cleaning Spring Cleaning FAQ
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Why Choose Homeline Cleaning?

Are you struggling to juggle the competing demands on your time? Whether it be long work hours, busy with the kids or just not enough time in the day, our friendly reliable staff can take care of all your cleaning needs.

  • Our skilled team members understand what it’s like to need help.

  • You are busy with the kids, time poor, working long hours, or some tasks are getting a little harder to manage. Whatever your situation, we are here to listen and help tailor a service just for you.

  • Our cleaning and home service is simple, flexible and transparent. No hidden costs, contracts or nasty surprises.

  • We discuss your needs, and agree on the number of hours and day you require.

  • We then match you with a Homeline team member who will achieve as much as time allows.

  • Our team members work hard to get as much done as they can, to a very high standard.

  • Communication is the key - we are always here to help.

 The right service to meet your needs

  • Weekly, fortnightly or monthly regular services

  • Once off cleaning, vacate and full spring cleaning services

  • A minimum of just 2 hours per visit for regular services

  • No lock in contracts. We work with you to ensure you are 100% satisfied

  • One simple hourly rate for all tasks. Cleaning, washing and ironing, linen changing, cleaning the oven … how you spend the time you have booked is your choice.

 
 
 

Call Now! on 9431 2777

Discover how Homeline can help you take the work out of housework

 Homeline's commitment to you Quality, Security and Reliability

Quality

• Experienced and trained cleaning team members
• Open and honest communication
• Satisfaction guaranteed every time
• Over 20 years experience in the domestic cleaning industry

Security

• All Team Members are police and reference checked
• We know each and every one of our team members personally and consider them as part of our Homeline family.

Reliability

• Continuity is our priority. You have the same team member clean for you each service
• We come on the same day and at the agreed time.
• A fill in or replacement team member will be organised for you if required

Let us take the worry out of cleaning.

Choose a service that suits your needs.

Regular Cleaning

Do you dream of coming home to a sparkling clean home, leaving you free to focus on more important things in your life? We can help with regular weekly or fortnightly cleaning.

• Bathroom, toilet and laundry cleaning
• Kitchen cleaning even the oven if required
• Flooring vacuumed and mopped
• Dusting

Book our regular cleaning service for as little as 2 hours per visit. After the initial 2 hours this service increases in half hour increments. To ensure there are no unexpected costs, the time is always agreed before the service begins.

Washing, ironing and linen changing required? These are just some of the extra services we provide…all at the same low rate.

To keep your costs down, your Homeline Team Member will use the products and equipment you provide.

 
“It’s a tough decision to make to let someone you don’t know into your home, and an even greater stress to admit that you need a little help! After my experience with the Homeline Cleaning Services Team – I don’t know why I worried so much and in fact I don’t know why I didn’t ask for this sooner.”
— Deborah | Panton Hill

Spring Cleaning

Things are a mess and you don’t know where to start? A spring clean could be just what your home needs.

Call Homeline and book one of our Spring Cleans to get the house back in order.

Tasks performed are flexible and our team members work with you to ensure as many of your household needs are completed within the agreed time.

A minimum booking of 3 hours is required for our Spring Cleaning service

 
“Cleaners are fabulous and consistent in their quality and timeliness of service. I love walking around my home after a clean! Couldn’t do without them! And the head office staff is responsive, caring and helpful! Love Homeline!”
— Tamera Jones

Move In | Move Out Cleaning

Moving house takes a lot of time and energy.  So many things to coordinate and all to a deadline. Let Homeline help with our specialised move in/move out cleaning service.

Ensure peace of mind when you move into your new home with our comprehensive, detailed and all-inclusive deep clean which will ensure your new home is beautifully clean before you move your belongings in.

Our vacate cleans are tailored to satisfy any landlord, ensuring your bond is returned to you.

A minimum booking of 4 hours is required for our move in/move out service.

Our Move in / Move out cleaning service is all inclusive. As the property will be empty,  we bring all the products and equipment we require. One less thing for you to worry about!

Please contact us for further details on this service

“I have Betty clean every 2 weeks. She is very friendly, always happy and a great cleaner. I would highly recommend Homeline cleaning.”
— Natalie McColl

Once off cleaning

Sometime things get on top of us and trying to catch up can seem impossible. A casual cleaning service can help you get back on top of all those chores that need doing.

• Bathroom, toilet and laundry cleaning
• Kitchen surfaces cleaned
• Flooring vacuumed and mopped
• Dusting

All this plus more….

A minimum booking of 3 hours is required for our casual service.

To keep your costs down, your Homeline Team Member will use the products and equipment you provide.

“Homeline cleaning are efficient, reliable, very friendly and attention to detail is second to none. I have had many cleaners over the years, Jo is great! I would highly recommend Homeline Cleaning”
— Kerry Jones-Lampard

Office cleaning

Do you have an office, small factory or consulting suite which requires regular cleaning?

• Homeline will provide you with a quality, regular cleaning service to keep your workplace looking clean and tidy.

• Your team member is fully insured, trained and able to provide all products and equipment if you require.

• Do you need the cleaning performed after hours? That’s no problem! We have team members who are happy to clean for you after hours or on weekends. We fit in with the needs of your business.

• Homeline will provide you with a monthly invoice for the services provided.

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Eligible for Home Help through TAC | Workcover | NDIS?

Homeline Cleaning is an approved service provider with both Worksafe and the TAC.

If you have had an injury or disability and are eligible for Home Help please give our friendly office staff a call to discuss your requirements.  We understand the stress you are under while dealing with an injury and aim to help you make the process as simple and stress free as possible.

“I have used Homeline cleaning over the past 3 years with some intermission recently. You have always been very responsive and helpful, the cleaners have been doing over and above what I might have expected. Really appreciate your service and your friendly cleaners”
— Kirsten Schliephake

Frequently Asked Questions

+ How do I pay?

Please pay your team member for services provided at the end of each service visit. Payment can be made either in cash or by direct deposit into the team members bank account.

Receipts can be issued and customers should discuss this with Homeline in advance.

If you require an invoice, please call our office to arrange. Please note due to additional costs, different rates apply for this service

+ What if I need to cancel a clean?

Cancellation/Lock out fees

We understand that sometimes you may need to cancel a service. We ask that you give your team member at least 24 hour notice if you need to cancel a clean. This allows them time to pick up extra work to cover any lost income.

If a clean is cancelled on the same day as it is scheduled a one hour late fee is payable.

If you do not leave a key for the team member and they are unable to gain access to the property to clean a one hour late fee applies.

Please keep in mind that as contractors our team members only get paid when they work. When a cleaning service is cancelled, the team members income is directly affected. We ask you to try to keep cancellations to a minimum.

+ Do I need to sign a Contract?

No! You are not required to sign a contract when you book a service with Homeline. You are free to cancel the service at any time.

+ Who provides the cleaning products and equipment?

Environmentally friendly products, natural products, low allergy products, or whatever is in the cupboard….. Most clients have a preference as to what products are used in their home. To ensure the correct products and equipement are used in your home, team members will use the products and equipment you supply. If you would prefer not to worry about this and have your team member bring everything they need this can easily be arranged. There is a $5 per hour surcharge for this service.

+ What if I would like to try somebody else?

Changing team members

At Homeline we aim to play match maker! We try to select a team member who we think will do a great job and line up with your individual needs. Usually we get it right!!! If you are not satisfied with the team member we have selected, please do not hesitate to contact us and we can have a chat about trying somebody else. All our clients want different things, and all our team members have different strengths. Our job is to get the match right to ensure all parties are happy!

+ Would you prefer your cleaning service take place on a weekend?

This can generally be accommodated. There is a $5 surcharge for any cleans done over the weekend. If you would like a cleaning service to take place on a public holiday a $5 surcharge applies.

+ Insurance Cover for breakage or damage

Yikes! Accidents happen…its unusual, but unfortunately there are occasional mishaps. Homeline holds an insurance policy which covers major breakage and damage to your property by your team member. For details on this policy please call our office to discuss.

Your household insurance policy also includes Public Liability insurance. For further information on this cover, please contact your insurer.

+ Work Cover

As with all cleaning agencies when you pay the contractor directly, either in cash or via direct deposit into their bank account, you are deemed to be the contractors employer and as the employer, you are responsible for workers compensation insurance.

You do not need to register with the Workcover Authority unless your wage bill (the amount you pay contractors working in your home) exceeds $7500. In the unlikely event of an incident occurring you should contact the Workcover Authority who will provide retrospective cover. For detailed information about Workcover please contact Worksafe Victoria.

If you feel more comfortable having your Team Member covered for Workcover through Homeline, this can be arranged. Please note due to additional costs different rates apply for this arrangement.